1 reviews | Active since May 2012
False / Deceptive Advertising
Geberit Toilet advertised as R1399.99 on their website with a picture. In the picture the seat is clearly visible on the pan. It doesn't mention anywhere on the website that the seat is not included. When you get to there store, they charge you another R999 for the seat saying that the website only mentions the pan. Who buys a toilet pan only? Anyway. I specifically left CTM to buy the toilet at Tile Africa because of the saving. All the rest of the bathroom materials were better priced at CTM. Turns out the toilet was too. On their website they make it very clear what is included and what isn't, especially if the product photography indicates that it is included. Stay away from Tile Africa, rather go to CTM. Better variety, better pricing, better service + they don't try to trick consumers.
Thank you for taking the time to send us your complaint. I am sorry you felt ******* by us. This is certainly not our intention. Our current website has very limited information we can add or change. We are however busy with the development of our new website and I will certainly make sure that your complaint is shared with the website team to incorporate into our new website. As CTM we sell certain toilets as a set with a seat and some without, but we will try our best to make this information easy to find.
Please will you let us know which branch you purchased from so that we can share your complaint with the branch & have them contact you.
Kind regards,
Team Tile Africa
Thank you for taking the time to send us your complaint. I am sorry you felt ******* by us. This is certainly not our intention. Our current website has very limited information we can add or change. We are however busy with the development of our new website and I will certainly make sure that your complaint is shared with the website team to incorporate into our new website. As CTM we sell certain toilets as a set with a seat and some without, but we will try our best to make this information easy to find.
Please will you let us know which branch you purchased from so that we can share your complaint with the branch & have them contact you.
Kind regards,
Team Tile Africa