Excellent Customer Service

I would like to take this opportunity to express my sincere appreciation and recognition for the outstanding service I received from Steven Tshilongo at your Polokwane (Baobab Corner) branch.

We recently renovated our guest bathroom, and throughout the entire process, Steven was exceptionally helpful and went above and beyond to assist us. From selecting tiles, tapware, hardware and accessories to providing suggestions, sourcing products and preparing quotations, he remained involved and committed to ensuring that everything came together perfectly.

What particularly impressed me was his willingness to regularly go out of his way to assist, his professionalism, friendly approach and attention to detail. He was always approachable, knowledgeable and eager to help, right through to the final stages of the project. Following the successful renovation of our guest bathroom, we decided to undertake renovations at our holiday home in KwaZulu-Natal. Without hesitation, we turned to Steven once again for assistance.

Despite the distance and the logistical challenges of managing a renovation in KZN while being based in Limpopo, Steven made the entire process considerably easier. He assisted with checking stock availability, coordinating with your Umhlanga branch and helping arrange the necessary products and deliveries to ensure that everything was available when required.

I would also like to extend my appreciation to Takalani & Frans who assisted us on the occasions when Steven was unavailable. Their assistance is equally appreciated.

Good customer service is becoming increasingly rare in today's day and age. It is therefore important to recognize and acknowledge employees who genuinely understand the value of customer relationships and are willing to go the extra mile.

Steven is an excellent example of what customer service should look like. His dedication, product knowledge, professionalism and friendly nature are a real credit to Tile Africa. I would like to express my deepest gratitude to Steven for making both renovation projects such a positive experience. Please ensure that this compliment is passed on to him and that his efforts are recognized by management.