AB
Ashleigh B
1 reviews | Active since Apr 2018
06 Oct 2021, 16:29
Disrespected in my OWN HOME
Supposed “manager” from Tile Africa Centurion came to inspect a toilet in our house which has a massive crack in it. She had such an attitude and I felt SO disrespected in my OWN home! She clearly came with her preconceptions and made me feel like I was lying! Think head office needs to train their employees on what real customer service is! I’m absolutely appalled!
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Replies (2)AB
Ashleigh B's updateReviewer Update
07 Oct 2021, 09:10Was contacted by the manager who apologized and has cleared things up. I really appreciated her call. Thank you!
AB
Ashleigh B's update07 Oct 2021, 09:10
Reviewer Update
Was contacted by the manager who apologized and has cleared things up. I really appreciated her call. Thank you!
Tile Africa's replyOfficial
07 Oct 2021, 11:45Dear Ashleigh,
We’re sorry that you weren’t happy with your recent interaction with our team, that’s not how we want our customers to feel. As agreed with you, we have arranged delivery to your home of a replacement unit for the damaged toilet.
Our apologies for the misunderstanding.
Kind regards,
Tile Africa
Tile Africa's reply07 Oct 2021, 11:45
Official
Dear Ashleigh,
We’re sorry that you weren’t happy with your recent interaction with our team, that’s not how we want our customers to feel. As agreed with you, we have arranged delivery to your home of a replacement unit for the damaged toilet.
Our apologies for the misunderstanding.
Kind regards,
Tile Africa