Hellopeter
Share Your Experience
NZ
NATS Z

1 reviews | Active since Dec 2021

09 Aug 2024, 12:37

Dispatch services

For 5 small items I had.to wait in my car for 20 min to be dispatched and given to me in my car. It's not like I've ordered boxes of tiles. The provision of goods is not instant. What a terrible experience. Never again

0
Replies (3)
Tile Africa
Tile Africa's reply12 Aug 2024, 07:40
Official
Hello Nats Z, We would like to apologise for your recent experience. We're sorry to hear you were unhappy with your purchase. Our staff at Tile Africa will be notified of this issue immediately. Please send us your contact information at https://tileafricabrand.goreview.co.za/goreview-crm?revid=rHQ0nyaD so we can get into contact with you and resolve this issue. We look forward to hearing from you. Thank you, Tile Africa
NZ
NATS Z's update21 Aug 2024, 19:32
Reviewer Update
Today I received a call from Inga to resolve the matter . She was so caring and understanding. Tile Africa has a great customer service rep in Inga. Thank you Inga. May many learn about service from you
Tile Africa
Tile Africa's reply22 Aug 2024, 08:07
Official
Hi Nats

We are grateful that you took the time to leave us a review. Your feedback helps us improve everyone's service.

We will share this with the store team to let them know how we are doing!

Kind regards
Tile Africa team