CP
Claudia P

1 reviews | Active since May 2012

01 Jun 2016, 12:23

bad service

<p>I bought tiles in November 2015 and 2 boxes was short whereby the sales guy Ephy promised me he will contact me to come pick it up when it arrive i went there several time and was advise he is not there. I went again with my tax invoice and request for a refund the manager advise he will contact me back on Monday he need to discuss the matter with his head-office it is Wednessday and still not a call </p>

0
Replies (1)
Tile Africa
Tile Africa's reply01 Jun 2016, 12:32
Official

Good Afternoon Claudia,

Thank you for making contact and taking the time to inform us of your complaint.

Please accept our humblest apology for the inconvenience caused. We will do our utmost to sort this out as soon as possible.

I have sent your complaint and details to the regional manager, Lebo Sebaka, who will assist in resolving your refund issue.

Best regards,

Tile Africa