Arrogance and pathetic attitude

Tile Africa Silverton never disappoints with bad customer care! I stand over broken bags of cement to count and purchase. I see somebody in uniform and ask them to come over to count so I could pay, idiot asks ME to walk to HIM (not sure for what cos either way we’d need to come back to the bags to count) anyway I walk towards him and as I’m waking towards him “smiling” I ask: “why you’re asking me to come to you when we in anycase gone back to count?” I assume at that moment that’s when he picked up that he wasn’t making sense and hands me over to a very “consistently” helpful guy (who deserves a shine on his own) and indeed we count and as I walk to entry to pay, I said (smiling again and polite): “nkabe ke tsogile ka left, nkabe go se monate now” … Patrick … behind my back at it, goes on to profile me VERBALLY “haa ba go tshwana lwena ke ba tlwaetse, alentshose” and boy did lose it! Patrick continued giving me attitude and arrogance as though he was untouchable, as though HE was doing me a favour. Glad there were internal staff (witnesses) to the encounter should he say otherwise. If you gone place staff at the fore front of your business equip them with adequate customer care. One of the reasons I’m writing this is because I found out from the staff inside that he has a clear record of arrogance and history of complaints from customers. Why do you still have him there and aren’t doing anything about it baffles me. Tile Africa: get Patrick to call me back and apologise SINCERELY otherwise I’m returning what I bought from you.