Bad customer service

I am writing to express my disappointment with the service I have received from your establishment. I first reached out on Sunday with a query, but unfortunately, my messages were ignored. This morning, I was informed that your system had crashed and was asked to resend my messages, which I promptly did. However, more than an hour has passed, and I am still awaiting a response. I also called in and was assured that someone would respond to my messages immediately, yet I have not received any follow-up. During the call, I requested an appointment but was told that you are fully booked for the week. The response was delivered in a dismissive tone, and no alternative time slots were offered. I understand it may be a busy season, but the lack of communication and courtesy is concerning. This was my first interaction with your company, and unfortunately, it has been a very poor experience. It gives the impression that new clients are not valued, which is disappointing. I hope you will take this feedback seriously and address the issues raised to improve your customer service going forward.