Zero Customer Support from Ticketpro

I want to tell people to "stay well away from this company", but unfortunately they are forced upon the SA public by event organisers (including the SA 20 organisers) that keep making use of them. So maybe I will just say this, be warned, if anything but anything goes wrong with your purchase from Ticketpro, or if you need any kind of customer support, you are royally *****ed and will probably end up losing your tickets or your money. This company offers absolutely zero customer support and it is impossible to speak to a human being.

It has been well over a month since a refund became due to me for five tickets bought for the SA 20 game at the Wanderers on 3 January 2026, which was called-off due to poor weather, and I have still not received the promised refund from Ticketpro nor have I received any communication or assistance despite repeated efforts to contact them and to try to speak to someone. I have sent emails, contacted their call center; which it seems no longer accepts calls (how ironic) and simply directs one to their email address and the online chat functionality on their website; I have tried to speak to an agent online but receive no response to my messages, I have even contacted their offices; where one is prompted to select the division you want to speak to; but my calls get cut off every time.

I have reached the point where I have all but given up on ever receiving a refund from Ticketpro. So all I can say is this, if you cannot avoid this company altogether, then make sure not to spend more money buying tickets than you can afford to lose, because you just might.