Ye Refund and Poor communication

Called the customer care line to find out they have moved away from consultants to digital communications to give faster feedback but they are so impossible to reach, E-mails go unanswered.

I have enquired about my refund for the cancelled Ye concert. My initial email took them longer then 24 hours to respond I was told to wait 7-10 days to expect my refund it is beyond the 7-10 days and 7-10 working days but nothing has reflected in my account yet. Sent a follow up email yesterday morning again another 24 hours passed with no response sent another follow up email and got no response again.

I have reached out multiple times via the live chat function on the website too but no one responds or gets back to you

There’s not even a reference number for my query on my mails or enquiries, no updates on the matter the whole process seems very unprofessional and informal.