When Accountability Doesn’t Even Make the Team Sheet

Purchased tickets to the Proteas Women v Ireland, which was ultimately abandoned without a ball bowled.

Requested a refund and was denied; TicketPro state that they can only offer an exchange for tickets to the Proteas Women vs Pakistan to be held 3 months later.

Despite the fact that I am unable to attend this match, it is not the match that I paid to attend, and is therefore not an equivalent exchange.

None of this was agreed to in any terms of sale.

What followed was a masterclass in shrugging responsibility. Instead of honouring a straightforward refund for an event they failed to deliver, TicketPro have decided that my only option is to accept a completely different fixture, months later, as if customers’ time, schedules, and money are all infinitely flexible.

This isn’t customer service — it’s a flat-out refusal to take responsibility for an event that - albeit due to events beyond anyone's control - was never delivered.

If TicketPro is determined to keep my money for a product they never provided, that’s their choice, but it speaks volumes about how little they value the people who keep their business running.

I’ll certainly think twice before ever purchasing through them again, and I’d strongly recommend others do the same unless they’re comfortable gambling with their cash.