Very very poor service

I have had and am still having a miserable experience with TicketPro. I am awaiting my refund for a cricket game that was rained out. My colleague got paid no issues, despite my initial emails I got no feedback, then I called and was told I must provide proof of my bank account which is an inconvenience for me as my colleague was never asked for all that. Then I was told to email this info to the same email that I never got feedback from. Eventually like 3 weeks after my call, I got an email saying payment is made. There is no payment in my account and I have informed them and am still waiting for feedback. This game was in December and I spend R1000 on tickets and have yet to receive my refund. I do not understand why a consumer needs to go through all this effort to receive what is owed to her. I do not have time to keep calling their offielce and checking and sending emails should be enough!!