Very poor service

Hi, on the 17th July 2024 I made a bus booking from Freestate to Eastern cape through Ticketpro to come across with very bad experience, after I paid R712. 00 and no bus was available for me and the their response is that it is not their duty to allocate the bus or to make any arrangements for me as the passenger. Very disgusting and unprofessional way of running business to inconvenience people.