URGENT REFUND OF CANCELATION OF PAW PATROL SHOWFROM TICKETPRO

After purchasing online tickets from Ticketpro a show has been canceled and clients have been informed to await payment and not to contact ticketpro as the refund will be done automatically, It is now Three weeks and I have recieved no feedback or refund after attempting to contact ticketpro via email,telephonically and an online enquiry to Ticketpro.

I require urgent feedback of the payment status from ticketpro.