UNPROFESSIONSAL TICKETPRO. I WANT my REFUND !!

I am so annoyed. After numerous requests for my Keyshia Cole CT ticket refunds, it still hasn't been paid. Since April! They have had my money since September 24. I want it back with interest. Portia keeps saying she will revert with feedback. I filled in their BOT forms. Still nothing. Shocking lack of service. Unprofessional. Don't use them!!!!