Unprofessional customer service

I am writing this review after numerous calls and emails to get my tickets transfered and seats allocated to each other after I was also confronted the Keyshia cole concert is a week away and I have no confirmation or successful response to my query can someone other than contact me to sort this out every time I call them I am told the managers are in a meeting the consultants harress us and do not even attempt to resolve or find a suitable solution