RA
Ruan A
1 reviews | Active since Aug 2020
29 Oct 2025, 18:46
Tickets not issued and not responding to emails
We bought tickets for the Betway SA20 game on 22 January in Centurion. I received an error but the payment was still processed but no tickets issued. We have sent an email on the 23rd and 2 after but receive no feedback on the mail. There is no contact number so cannot resolve this. Also spoke to an agent on the online webchat. She finally asked for proof of payment - but then never rep**** and the call just ended. This is really unprofessional. Please get an agent to call me.
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Replies (2)
TicketPro's replyOfficial
30 Oct 2025, 10:03 Hi Ruan, we sincerely apologise for your experience. Your details have been sent to a customer support agent who will contact you shortly.
TicketPro's reply30 Oct 2025, 10:03
Official
Hi Ruan, we sincerely apologise for your experience. Your details have been sent to a customer support agent who will contact you shortly.
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Ruan A's updateReviewer Update
30 Oct 2025, 20:15Hi. We received a ticket confirmation for tickets purchased - but I allready have these tickets. We are looking for the game on the 22nd January in Centurion for R380 purchased on the 24th January.
RA
Ruan A's update30 Oct 2025, 20:15
Reviewer Update
Hi. We received a ticket confirmation for tickets purchased - but I allready have these tickets. We are looking for the game on the 22nd January in Centurion for R380 purchased on the 24th January.