TicketPro not so Pro

I bought a ticket for the CAF champions league final taking place this weekend on the TicketPro site. The money left my account but I have not yet received my ticket. I have tried to contact them, their phone line says they have transitioned to AI assistance on their site... the robot can't help and when I send emails, no one responds. It is disheartening to go through the days not knowing when my ticket will be sent to me. Their disclaimer says 24hours after purchase, it has been more than 7 DAYS!!! Even the physical ticket resellers say they can't help - at this moment, it feels like I have been ****med not just of my money but of a once in a lifetime experience to witness the final of a champions league match.