Ticketpro communication channel is a BLACK HOLE

I purchased 6 tickets to Sonu Nigam concert on Friday the 21 March 2024, online. The money was taken from my bank account, the same time, yet I had not received my tickets. When I tried to call the call center, the voice machine confirmed the call center no longer accepts in bound calls. I then proceeded to email ticketpro countless times and left numerous messages on their website to call me back and explain the issue from Monday till now. I have not received a response from ticketpro.

I than remember last year I spoke to an agent who send me the tickets for previous concery. I emailed her with my issues. She confirmed the payment failed and I need to inquire the reversal with my bank.

I than called standard bank call center who are just as useless. They confirmed the merchant must process the refund and refuse to assist further.

Now I officially hit a break wall standard bank refuses to anything and is requesting for the merchant to process the reversal on their side. Ticketpro doesn't respond, it's like the company communication is non existent.

Ticketpro should not advertise the call center number or email address and close the website communication form because they just don't respond. Better yet close the website. I have booked countless tickets in past all came with it's own set of issues. Than when u get to venue the ticket doesn't scan.