Ticketpro and Payfast taking our money with no tickets

I purchased a ticket to an event and use Payfast for payment. I received confirmation from Payfast that it was completed but It was not reflecting back on Tickerpros website and I did not receive my tickets from Ticketpro.

I called ticketpro and they indicated that I should call Payfast and that my problem is that I used payfast which is actually slow and does not reflect.

I was told to contact Payfast instead. I called payfast and they do not answer calls, I was on hold for long and gave up.

I called ticketpro back and I was told to email my issue to their email. I emailed and waited for feedback..

My matter was never entertained and Ticketpro just did not respond.

I called them again and they still insisted that my ticket does not reflect and it's Payast problem and there is nothing they can do. They told there's an email communicating something from Payfast to them, which they will forward to my email.

Till this day I am still waiting for that email.

After a few days I see a notice on their website which indicated that "do not use payfast for payment" which was intended to warn others.

They never dealt with the issue or offer any assistance with Payfast.