Ticket pro *****ing money

Ticket pro ****ming people. Where are my tickets? I'm emailed and tried your chat bot but to no avail. I paid R1500 on Sunday for 6 rugby tickets for 8 March. Where are they? I haven’t received the email with tickets to download. I've emailed you proof, I've found a chat on your page that no one replies to. Send me the tickets or give me back my money. Why did you shut down your call centre? How exactly do you help your clients if you don't reply to emails, or chat option amd have no call center?