Ticket Pro ghosting refund request

I am beyond annoyed and irritable. I received an email a week ago stating that the Keyshia Cole concert was postponed and had the option to request a refund which I did, within 30 minutes of receiving that email.

It's been a week later and still no response. I tried to start a chat and waited for 18 minutes for someone to join the chat but no one did.

I sent 7 follow up emails, provided the reference number, proof of purchase (email) and a bank statement and still no response.

What MORE am I supposed to do, in order to receive my money that is owed to me???

I've been seeing so many negative reviews on Instagram regarding Ticket Pro with refunds and it actually makes me wonder if I'll ever get my money back or if I need to take next steps.

They were quick to take everyone's money but now we have to fight for what is owed to us. This is the worst service that I ever experienced and I've been working in customer service for well over 15 years.

The reviews on Hello Peter leaves an ugly taste in my mouth because everyone seems to have the same issue.

***