JF
Jan F

1 reviews | Active since Aug 2025

15 Aug 2025, 09:45

Ticket pro does not care about wheelchair users.

Trying to buy a ticket for a wheelchair user through Ticketpro seems to be impossible. They don't respond top e-mails, their contact page on the web doesn't work. You speak to a bot and then allegedly a human and halfway through the conversation with someone called "Sikhu****ile" the conversation just dies and even though they have your contact details they do not get back to you. You cannot call TicketPro so it seems disabled people are even discriminated against more by not being able to buy a ticket like anyone else can. This is a ticket for the Theatre of Marcellus at Emporers Palace.

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Replies (1)
TicketPro
TicketPro's reply18 Aug 2025, 08:17
Official
Hi Jan, we sincerely apologise for your experience. Your details have been sent to a customer support agent who will contact you shortly.