Ticetpro - EFT Refund (No action)

Bought tickets online for SA T20, the Credit Card system was not working. We were advised to pay by EFT. Ticketpro reserved our seats. Just before the start of the game our monies did not reflect in Ticketpro account. Later the afternoon were advised that the Credit card systems are operational by Ticket pro staff. We bought and paid for our (reserved by Ticketpro) after TICKETPRO sent us an email to authorise access to the tickets. We have been communicating with a very friendly but unhelpful lady a Ms. Asanda Sepotokele. She just does to seem to understand the situation. All we need is the refund of our EFT monies (R900.00) proof of payment was sent to Ms. Sepotokele. At the moment we have had no further indication from Ticketpro. I requested the Marketing Manager to contact me this morning. The clock is ticking - We now wait.