Terrible Service by TicketPro and Dikeledi

I wanted to switch my tickets from Saturday to Sunday. I spoke to Dikeledi from TicketPro and she assisted me in sorting that out. When the tickets were moved I was forced to pay a R10 fee to confirm the change which I ended paying, however I was not debited R10 but rather the full price of the tickets again.

I then called Dikeldi back and stated my issue, she said she would sort it out for me after I sent all the details of the payments made.

It has now been over a week with me following up and calling about 5 times and still no assistance, I work in customer service and this is one of the worst experiences I have ever had.

I called in twice today and Dikeledi was busy both times, the other agents stated she will call me back however I am still waiting.

I need my R530 back, this is utterly ridiculous. Just terrible service with no feedback or urgency!!!!!!