Services not rendered in full

The ticket explicitly stated that the show was scheduled to run from 10:00 AM to 3:00 PM, and the gates opened at 8:00 AM as indicated.

However, due to adverse weather conditions beginning around 12:00 PM, the event did not proceed as advertised. The schedule was not adhered to, and the show was ultimately called off on account of the weather. If the official position is that the event concluded at 1:00 PM, this constitutes a failure to deliver the service as contracted.

Accordingly, I hereby demand a refund. The agent then replies but gates opened at 8am and show ended at 1pm.

How does that make sense ? Under the Consumer Protection Act, 68 of 2008 (South Africa), consumers are entitled to receive goods and services that are consistent with the representations made at the time of sale. In this case, I paid for a show expected to run 10am until 3:00 PM, and the advertised service was not delivered in full.