Refund

I bought cricket tickets at edgars(ticketpro). I realised later that day that I had confused the dates. I requested a refund from ticketpro via email as advised by the callcentre consultant. I received correspondence from Danielle Naidoo asking for reason for cancellation. She advised that CS which I responded. It is almost a week later and the is no correspondence from ticketpro. I demand to know when am I getting my refund on the tickets. I have tried countless times to speak to Danielle Naidoo at Tickepro and I am told she is out of office.