PATHETIC , HORRIBLE CUSTOMER SERVICE ... I STILL DO NO HAVE MY TICKETS

I purchased 4 tickets a in May for the Nickfest taking place in July and I choose the best tickets for my kids ... I then went in on the Sat 29 June to purchase an additional ticket only to find out on Monday from Tikcetpro that the site they have up was some ********** website and I actually do not have any additional ticket , furthermore the inconvenience of me having to cancel my credit card etc .... So the consultants then tell me there is no tickets available for the evening show anymore so I agreed to move all my tickets including my additional to the 13:00pm show which they were suppose to amend and send to me on Tuesday, which they obviously did not do because NO ONE DOES THEIR JOB PROPERLY at the customer support. I then get an email on Wednesday advising that the 17:00pm show was cancelled , I was not concern because at the back of my mind Tanika / Lyca and Aderlaid had already confirmed my 5 tickets for the 13:00pm show. I called them again on Wednesday afternoon to make sure that I am receiving my tickets because I still had not received it .... more promises to call back and respond and NOTHING .... This morning I get an email from Tanika saying there is no tickets now available for 13:00pm cause they moved all their customer from the evening show and that she can only give me tickets for the 09:00am show and on TOP of it all she downgraded my kids tickets to a restricted area ... I am beyond ****SED OFF ... this is how they treat their customer . I feel like I have pushed around and now just given whatever s****s that was lying around . THIS BY FAR THE WORSE TICKETING COMPANY EVER .... furthermore I called them this morning spent 20 min waiting for someone to pick up ... eventually Aderlaid picks up and tries to put me through to Tanika I was on hold for a further 10 min until she comes back and drops the call ... I am now on another call to them waiting for someone to pick up again... 11 min on hold and still waiting ........ PATHETIC , WORSE SERVICE EVER .... TO THE organizer at NICKEFEST you should seriously re-consider choosing a better ,more professional ,efficient ticketing Company ... I seriously recommend HOWLER !!!!!! They would never threat their customer this badly ... clearly TICKETPRO cannot handle these types of big events ....