RB
Ravesh B
1 reviews | Active since Jun 2012
21 Jan 2026, 09:49
NO SUPPORT STRUCTURE AT ALL!!!
On Saturday(17/01/2026) evening I purchased 4 tickets for a show - 30th January 2026. It was Row CC in Block B - The money was taken off my account however I have not yet received my tickets. There is no number to call, and when trying to submit a request on the the website for my query - it goes a an error saying "page not found". Tried using their live website chat on Monday 19th Jan, still waiting for someone to respond. Sent an email to *** on Monday and no response. Found another email *** and still nothing.
Helpful (0)
Replies (4)0
Replies (4)
TicketPro's replyOfficial
21 Jan 2026, 10:28Hi Ravesh , we sincerely apologize for your experience. I have sent your details to a customer support agent who will assist shortly.
Best regards,
TicketPro's reply21 Jan 2026, 10:28
Official
Hi Ravesh , we sincerely apologize for your experience. I have sent your details to a customer support agent who will assist shortly.
Best regards,
RB
Ravesh B's updateReviewer Update
21 Jan 2026, 10:43Is that not the same as me sending an email to ***? If you look at all the other reviews here - the story is pretty similar. It's a lack of support and no actual support channel to engage with. Surely this should be something that is looked at as a priority of getting right especially as you no longer have telephonic assistance and now just digital support - which unfortunately seems non-existent
RB
Ravesh B's update21 Jan 2026, 10:43
Reviewer Update
Is that not the same as me sending an email to ***? If you look at all the other reviews here - the story is pretty similar. It's a lack of support and no actual support channel to engage with. Surely this should be something that is looked at as a priority of getting right especially as you no longer have telephonic assistance and now just digital support - which unfortunately seems non-existent
RB
Ravesh B's updateReviewer Update
22 Jan 2026, 10:27I still have not been contacted.........
RB
Ravesh B's update22 Jan 2026, 10:27
Reviewer Update
I still have not been contacted.........
RB
Ravesh B's updateReviewer Update
23 Jan 2026, 15:54and still no response - time for ombudsman intervention...
RB
Ravesh B's update23 Jan 2026, 15:54
Reviewer Update
and still no response - time for ombudsman intervention...