No response/contact with ticketpro

So I wrote a review last week regarding not receiving my refund for the Keyshia Cole concert and not receiving a response from ticketpro regarding the refund. After the review, an employee emails me (since my request in April) and advised that a refund was done and I must check my account. I responded that no refund was received and to send me pop of refund, everyday I’m emailing the same contact person requesting my pop of refund, to no avail. I do not understand why any events are handled by ticketpro as there is no way you can actually speak telephonically to anyone that works for them or their response to any emails… they customers must chat to a bot! This is the worst event organisers I have ever dealt with.