No refund, no responses, no support from TicketPro!

I booked six tickets through TicketPro for the Betway SA20 DSG vs MICT cricket match at Kingsmead Stadium on 28 December 2025. Unfortunately, the match was rained out and only four overs were bowled. I subsequently received an email from TicketPro confirming that, as fewer than seven overs were played, the tickets would be refunded.

On 15 January 2026 at 17:34, I received another email stating that my refund had been processed. However, to date, I have not received any refund. It has now been over 15 working days.

I have sent two or more follow-up emails to TicketPro’s contact email address and have received no response. I also attempted to call their support number, only to be informed that they offer online support only. Their online support is a chatbot, which is unhelpful. When trying to use the chat function, I receive a message saying, “Sorry we missed you! We’ll respond as soon as possible—could you leave your email address so we can reach you directly?” — but there is no option to type anything into the chat box.

At this point, there appears to be no effective way to contact TicketPro, and I am left questioning whether my refund was actually processed as claimed. I would advise others to be very cautious before placing orders with TicketPro.