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Cathleen V

1 reviews | Active since Sept 2025

08 Sept 2025, 12:58

No customer service

Good day,

I bought x2 loftus tickets on 05.09.25 for the Bulls & Chetahs game. I received the email with the link to print the tickets, but the link took me to a blank web page & I could not print the tickets but the but the ticket status shows that the tickets were printed.

I could not get a hold of your offices to get assistance and your web bot also was off line so I couldn't get assistance there.

I want to request a refund due to the fact that we could go to the game.

Your urgent response will be highly appreciated. Regards John

0
Replies (4)
TicketPro
TicketPro's reply08 Sept 2025, 12:59
Official
Hi Cathleen,  we sincerely apologise for your experience. Your details have been sent to a customer support agent who will contact you shortly. 
CV
Cathleen V's update09 Sept 2025, 13:31
Reviewer Update
Good day,

Trust you are well.

I am still waiting for ticketpro customer support to contact me.
TicketPro
TicketPro's reply09 Sept 2025, 13:52
Official
Hi , your refund has been triggered. Please allow 7 - 14 days to reflect. 
CV
Cathleen V's update05 Oct 2025, 14:15
Reviewer Update
Good day,

Trust you are well.

Please be advised that the funds is still not reflecting in my account.
Can someone please contact me so that we can get this sorted.

Regards