Keyshia Cole refund

POOR SERVICE FROM TICKETPRO DELAY IN REFUND ! AFTER THEY SENT OUT A MAIL STATING CHANGE OF DATE AND OPTION TO REFUND I SENT THEM A MAIL TO REFUND AND NO REPLY BACK. WHEN I CALLED IN THE LADY TELLS ME OH I SEE YOUR EMAIL HERE REQUESTING FOR A REFUND SHE THEN TELLS ME I NEED TO SUBMIT PROOF WHICH I DID ON THE 29 JAN. I CALLED NOW 31st. THE FIRST LADY SAYS THAT ISNT OUR REF NUMBER AFTER I GOT IT FROM THEM SHE THEN DROPS THE CALL I CALL BACK ANOTHER LADY PICKS UP AND TELL ME THE LADY WHO I SPOKE TO ON THE 29th IS CURRENTLY ON LUNCH I TOLD HER I DONT WANT TO SPEAK TO HER AS HWR COLLEAGUE WAS ABOUT TO CHECK SOMETHING BUT THE CALL DROPPED AND THEN SHE TELLS OH YOU WITH NEDBANK. I WILL PROCESS YOIR DOCUMENTS THROUGH IT TAKES UP TO 10DAYS FOR THE REFUND. TICKETPRO SHOULD BE ASHAMED OF THEMSELVES TO ADVERTISE SHOWS BUT CANT EVEN ASSIST WHEN PHONING IN FOR YOUR OWN MOMNEY!!! I SUGGEST YOU NEED TO SEND YOUR STAGF FOR PROPER TRAINING AS THWY CLEARLY HAVE NO WAY OF SPEAKING TO DAMN CLIENTS.!!!

THEY DONT WANT TO REFUND MY TICKETS FOR THE KEYISA COLES CONCERT TWICE THIS WAS POSTPONED CALL CENTER DROPPED MY CALL WHEN ASKED TO SPEAK TO SENIOR ! IM IRATED THIS IS TAKING TOO LONG AND YOU DOINT HAVE FUNDS TO PAY WHEN I PURCHASED THIS TICKET LAST YEAR