NG
Ntebogeng G
1 reviews | Active since Jul 2024
28 Aug 2025, 13:46
Is Ticket Pro ****ming us or what?
On 15 April 2025, I made a purchase for match tickets on the TicketPro website. There was a system error where the transaction went through but no ticket or notification was received. I logged the issue on email the same day and received a response directing me to their livechat platform which is permanently unattended- I believe so as I have never received a response from it. Eventually someone responded to my email on July 21st after I made a follow-up the day before, promising to pay me back. To this day I am still waiting... I am appalled by the lack of professionalism!
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Replies (2)
TicketPro's replyOfficial
28 Aug 2025, 13:59Hi Ntebogeng, we sincerely apologise for your experience. Your details have been sent to a customer support agent who will contact you shortly.
TicketPro's reply28 Aug 2025, 13:59
Official
Hi Ntebogeng, we sincerely apologise for your experience. Your details have been sent to a customer support agent who will contact you shortly.
NG
Ntebogeng G's updateReviewer Update
05 Sept 2025, 19:33It was on the 28 th August when ticketpro rep**** to this review. I am still waiting for an agent to contact me. Ticketpro service is pathetic!
NG
Ntebogeng G's update05 Sept 2025, 19:33
Reviewer Update
It was on the 28 th August when ticketpro rep**** to this review. I am still waiting for an agent to contact me. Ticketpro service is pathetic!