I wish that I could give you ZERO stars

I am absolutely mortified by my purchase experience with Ticketpro. I purchased tickets, money was deducted from my account and thereafter no email confirmation has been received. I went through their horribly developed website that STILL contains a customer service contact and other numbers that are no longer operational.

I "chatted" to the bot that appears on the website. The bot then referred me to their email. Upon emailing, the auto-response indicates that the email address is no longer used and it then refers me back to the dysfunctional website with the interface that isn't intuitive and back to the bot that has been programmed with 3 standard replies.

Upon venturing to Google and various social media platforms my stomach dropped as I read hundreds of reviews from customers whose money has been taken with no recourse spanning months and months. 1 hour later on the phone holding for the parent company, Blue Label Telecoms, only for someone to provide me with a number that I was assured works. The said number is not operational either and automatically drops after a few seconds.

I am absolutely appalled. For any vendors reading this - think twice before selecting this entity as your ticketing provider for any event that you want to successfully host. These exact issues seem to go back years. This will only frustrate your event patrons and affect your reputation.