I still haven’t received my refund .

I have been trying to get my refund for a cancelled Keyshia Cole concert to no avail. I was informed to fill in the refund request form after days of trying to reach out on email. I filled out the form then after received an email from Yoliswa confirming cancellation of my tickets and that I should expect my refund in my acc after 7 to 10 working days, in the same email I was informed that should I not receive the funds after the mentioned period, I should reach out for a follow up. I have been reaching out via email , no response, I went to www.ticketpro.co.za and had to chat to a bot, I requested a human agent, nothing. I’m at my wits end, I need my money. This is so unfair, they have processes that they are failing to follow and worse you can’t even call them as they are “fully digital” and yet you can’t even get through to a human agent on their digital platform.