Feed back on Customer Service Experience at TicketPro kiosk Sun City

*Feedback on Customer Service Experience*

Date: 23rd December 2025

I visited the TicketPro kiosk at Sun City Entertainment Centre on two occasions and was disappointed with the service provided by Lesego.

1. *21st December 2025:* I enquired about tickets for Valley of the Wave on 21 December 2025. Lesego did not greet or welcome me. She seemed reluctant to assist, requiring me to ask multiple questions to get the information I needed.

2. *23rd December 2025:* I returned to enquire about a ticket I had bought online. Lesego helped me with a unfriendly demeanor. She stared at me without indicating she was done or explaining next steps. When I asked what to do next, she responded in a low voice with a rude expression. Despite me pointing out her attitude, she showed no remorse.

I suggest management address her approach to customer service as her behavior does not reflect a welcoming experience for patrons.