Failed to refund as promised

Good day, I received a call from a Ticketpro agent stating that the refund was made on 12 January, however, the POP received today is to a different bank and account number that does not belong to me.

I am extremely disappointed with the way my refund has been handled by Ticketpro and Peach Payments. I purchased tickets on 17 December 2025 for R450. I was informed that my refund would be processed on 12 January 2026. However, when I followed up because no refund reflected in my account, I was sent a “proof of payment” that raises serious concerns. The POP provided is dated 12 December 2025 — five days before I even purchased the tickets. Additionally, the refund amount shown on the POP is R2519, while my actual refund due is R450. These discrepancies make the document completely unrelated to my transaction. I was given an ARN (***) and RRN (***) and told to contact my bank to “release” the refund. Banks do not “hold” refunds for customers to release — they can only trace them if they exist. If the ARN does not match my card and refund amount, then the refund was never processed. The lack of accountability, the incorrect documentation, and the dismissive responses are extremely concerning. After reading other reviews, it appears I am not the only customer experiencing issues with refunds. This has been frustrating and unacceptable. I expect transparency and a properly processed refund of R450 without further delays

I have sent numerous emails regarding my refund. To date, the refund has not been processed, and the proof of payment provided appears to be invalid. This matter is becoming increasingly concerning.Ticketpro please contact me as soon as possible to resolve this issue and confirm when the refund will be processed.

I received a response two weeks after my previous email, in which a new ARN and RRN were provided by Ticketpro and Peach Payments. However, the ticket was then closed without any refund being processed.My bank has advised that if a refund had been processed, it would have reflected by now. They have also confirmed that there is no record of any refund linked to the ARN/RRN provided.