Extremely unprofessional service

I am extremely unhappy with the lack of communication and over-all service from TicketPro.

I bought tickets from TicketPro on 26 December 2017. I used my credit card to purchase the tickets, but the site had an error and I had to pay via Instant EFT. It came as a shock when I realized that the tickets I purchased with my credit card did, in fact, go through, leaving me with three extra tickets.

I called TicketPro on 27 December 2017 and explained the situation to them. They cancelled three of the tickets and ensured me that the money would be refunded within 3-5 working days.

After 11 days, I decided to give them a call (8 January 2018). The customer relationship manager informed me that they have not been able to refund the money seeing that it had to be refunded to my debit card and they did not have the details. I was very unhappy that they did not have the decency to contact me regarding this problem, but waited for me to contact them first.

They informed me that they needed bank confirmation, which I sent through immediately.

After another four days, I decided to call them today at 12:08 to find out why I have still not been refunded after more than two weeks. The customer relationship manager informed me that she would send a request through to the financial department and get back to me within minutes.

Needless to say, I never received a call regarding my query. I was, however, CC’d in an email sent through to the finance department, but they have decided to ignore my request seeing that I have not received any feedback regarding the refund.

I am very unhappy with this terrible service and I find TicketPro extremely unprofessional with little to no communication in order to keep their clients happy.