Escalation Needed for Unresolved Keisha Cole Tickets

I am writing with great urgency regarding my ongoing issue with my Keisha Cole concert tickets. As a loyal customer, I have always appreciated the efficiency of your service. However, the recent transition to a fully digital support system has left me feeling frustrated and unheard.

I purchased tickets for the concert, which was canceled back in January, and despite my diligent efforts to secure a refund, I am still waiting—it's now July! My attempts to contact support through the chat system have yielded no results, and my queries remain unassigned. I have sent multiple emails and even tried escalating the case, but there seems to be no path forward.

This is unacceptable. I believe it is crucial for all affected customers to voice our concerns across media platforms if we continue to be ignored. I implore you to take immediate action on this matter, as the lack of support and resolution is deeply concerning.

Please respond urgently so we can resolve this issue.