Email tickets not received after purchase

Everytime I buy tickets I never receive the email have call in for them to email them. The info e-mail provided the is never a response. I bought tickets yesterday money went my account and I was able to download the tickets. But didn’t save them as the must be an email sent to me with tickets.

I didn’t receive the email I then emailed the urgent that help me previously, she sent a screenshot that shows I did not pay, I then sent the proof of payment. I have not received feedback or the tickets. The event is today at 3.