DISGUSTING SERVICE AND EMPTY PROMISES

On Saturday the 10th of February 2023 my sister, Mrs. Andrea Hesom-Coetzee purchased Paw Patrol Tickets for her 3-year-old son, herself, and her husband for the Durban ICC Show on Saturday, 30 March 2024 @ 10:00 AM. My sister and her family who live over 4 hours away from Durban then booked accommodation (without ease due to it being Easter Weekend). See attached booking details.

On the morning of the 29th of March 2024, my sister, her husband, and an extremely excited 3-year-old traveled to Durban, the trip alone costing them over R3500 for fuel & tolls. On the morning of the 30th of March 2024, they then went to the Durban ICC with a 3-year-old who could hardly contain himself only to arrive there and to be told by one of the ICC employees that there was no show and that she didn’t know anything about it.

My sister then tried to call Ticket Pro – but to no avail. Her husband in the meantime called me to tell me what was going on (with a very, very upset 3-year-old in the background). I then advised them that I would contact Ticket Pro while they consoled their little boy.

I got hold of a lady eventually, who in my mind was rude and she told me that emails had been sent to all the people with regards to the change in date. I told her that my sister had gone through every mail, including the spam folder, and found no such mail. My boyfriend, who was standing next to me at the time, went onto Ticket Pro’s website to see if the show date had changed – however, it had not changed on the advert (or booking display) he could only see it once he went it to try to book that it had moved to another date.

The lady whom I spoke to on the phone said they as the contact centre could not phone out when I told her that I expected a phone call to my sister to explain what had happened. She then promised me that she would escalate the situation and my sister would be contacted – and surprise surprise, to date no call or even an email.

I want to know who will cover the expense of their accommodation and the travel expenses to Durban??? Ticket Pro didn’t have to explain to a 3-year-old that the show that he was so excited for was moved (with no communication received by my sister) – but my sister and her husband.

AND STILL ZERO RESPONSE FROM TICKET PRO - DISGUSTING!