Close Ticketpro down as they provide no service and falsely advertise

I am shocked that organisers still use Ticketpro when their service is unacceptable. They offer a cancellation facility but it is impossible to meet their criteria as they just don't bother to come back to you and leave you hanging. I've been trying to cancel tickets for Juan Boucher tomorrow for 2 weeks with no repy or service. They say they have outlets in Pick n Pay and Spar stores but I couldn't find one in any of the Boksburg stores. They should be closed down! Its also a waste of time to post on Hello Peter as they have the same generic message "apologising for the bad service and will refer the matter to customer care." All they do is copy and paste the same message but nothing gets done about it. I will never book through them again.