Bad support.

I won't say they are not trustworthy it just i bought a ticket for indiebos here in nelspruit. But I did not got my ticket but few of my friends did. So I thought I made a mistake on my email but when I try contacting them it keeps jumping Me to a email then a bot back to the email. When finally someone talk to me ask for some stuff in my side I send it and haven't heard of her again. I would like just need more things or just to let me know where I did wrong or something and I can't ask for a refund because don't have a ticket to use for a refund. I am getting scared now I bought it on Monday and the ticket is for Saturday.