Bad services

Bought 5 batches of tickets for the URC final and could print 4 batches, after following up with ticketpro I was informed it has failed due payment failur. I spent half a day with them on the phone without any success. They their system was an issue on Thursday but turn a blind eye to the issue, sent them my bank statement and transaction list as proof of payment, all the payment shows successful and is reserved for ticketpro. It is really bad service, call centres agents is not well trained in eletronic payment processes and who ticketpro reserved references to online ticket purchases. Really a bad experience for rugby ***** as I was never informed about the failure as everything runs through successfully without any issues.