BAD SERVICE IRRESPONSIVE TO EMAILS AND CHATBOT

THE WORST SERVICE EVER THEY DONT EVEN RESPOND TO EMAILS. I bought an event ticket online and paid for. I need further assistance but there is no telephone number linked here, I sent an email it refers you to their website to speak to the bot, that service doesnt even work it askes you for an email address and whatever it is that you write there no one responds even the Bot. It refers you BACK TO an email option so you are moved from pillar to post. Someone eventually responded asking me a question which all details I had shared on the initial email days LATER from a Hlengiwe Mbatha TP <***>. It is now 5 days later and she still has not responded or anyone from the company. I literally make daily follow up to now no one has bothered to respond. Im still waiting and time is alowly running out. THE SERVICE IS PATHETIC. I still need assistance but Wonder if someone will even get back to me. Events coordinators need to stop using Ticketpro.