URGENT: Unauthorized Ticket Purchase – Immediate Refund Request (Order #***)

Dear Ticketmaster Support Team,

I am writing to report an unauthorized transaction on my Ticketmaster account and to request an immediate refund and cancellation of the affected order.

Order details:

Order Number: ***

Event: Shxtsngigs | Daddy's Home

Date & Time: Saturday, 24 January 2026 at 20:00

Venue: Goldrush Dome

Seat: Floor Block F – Row AC, Seat 9

Amount Charged: R 1,140.00

Payment Method: VISA

Ticket Type: Mobile Ticket Delivery

I did not authorize this purchase. Someone gained access to my account and completed this transaction without my consent. I noticed the charge immediately and have been logging queries with Ticketmaster since last night.

This ticket has not been used or transferred, and I am requesting:

Immediate cancellation of the ticket

Full refund of R 1,140.00

Confirmation that my account is secured and no further activity can occur

Please treat this as urgent, as it involves *****. I am happy to provide any additional verification or documentation required.

I would appreciate confirmation of the refund and next steps as soon as possible.

Kind regards, Belusi Makhanya