the worst ticketing agent ever to be found - poor Artscape will lose bookings

The absolute all time worst ticketing experience I have EVER had and I've had a few. Why Artscape moved to this appalling company I would love to know. The website is so bad it throws you out every few seconds if you can't find a tiny dot to choose on a map of the seating at Artscape that shows no row numbers. So you have to tick tiny little dots in the dark and if you don't submit immediately it throws you out. So you start over and over and over and over, hoping you may hit the seat you want according to your ticket price preference till you are crying; and an hour later you still have no tickets and seething with frustration. You can't phone either as they in America! Their help desk is worse than a South African SOE. Why oh why did Artscape shoot itself in the foot?