Horrifying experience

Ticketmaster is frustrating me. Can anyone from ticketmaster assist. I bought tickets for Standard bank Joy of Jazz. My customer number is 547492. I have been unsuccessfully trying to download my tickets to my phone as ticketmaster says I must do. The order number 693165. I downloaded the ticketmaster app but I cannot access it and I cannot access the ticketmaster website from my phone as well. I keep getting the following message: Your browsing activity has been paused. We've detected unusual behavior on either your network or your browser. To resolve this: -Sign in to your Ticketmaster account if you haven't already. -Change your Wi-Fi or cellular network. -Switch devices or move to a different location. I tried both my home and work wifi, tried a different device, changed location from Centurion to Silverton but hey, nothing works. Has anyone had this experience with Ticketmaster. If anyone can assist from ticketmaster please do to get the tickets on my phone. I cant find a number to call or email to send to or chat to talk to a person. These are the last tickets I buy from this horrible disservice provider