Formal Complaint Regarding Ticket Exchange Policy

I am writing to complain about my ticket purchase for Pretty Woman on 9 April. On Monday, 23 March 2026, I accidentally selected Row AA seats 1-4 (balcony, R480 per ticket) instead of the intended Row Z seats 2-5 (stalls, R250 per ticket) due to a simple human error on the seating plan. This resulted in a R1,920 deduction from my account. As soon as I realised the mistake, I tried to change the seats or modify the booking, but discovered that Ticketmaster does not allow any seat changes, returns, or exchanges. While I accept it was a human error, it is unfair that there is no flexibility to correct such mistakes, especially when discovered immediately. The restriction is buried in lengthy Terms & Conditions, and most customers do not have time to read them fully. I kindly request that you allow me to either: Exchange the tickets for Row Z seats 2-5 with a refund of the price difference, or Provide a full refund so I can repurchase the correct tickets.

I look forward to your prompt response and fair resolution within 7 business days.