Extremely Disappointed with Ticketmaster SA's Service

I am beyond frustrated with the service I have received from Ticketmaster SA. In April, I purchased two tickets for the Robbie Williams concert, which was later cancelled and rescheduled. I was initially informed that I would be refunded for the original tickets, which seemed fair.

However, the situation has been anything but smooth. On the 29th of October, I received an email from Ticketmaster requesting my banking details to process the refund. I promptly filled out the required form and was reassured that I would receive the refund within 10 working days. Now, it is December 10th, and I have still not received my money.

The lack of communication and delay in processing this refund has been extremely disappointing. It's unacceptable that over a month has passed with no resolution, despite their promises. I expected far better service from a company of this size.

I sincerely hope that Ticketmaster SA addresses this issue promptly. Until then, I will not be recommending their services, as my experience has been incredibly frustrating.